For the past year, I have had the distinct pleasure of working side by side with my granddaughter at The Stengel Agency. Yesterday was Shai’s one year anniversary. She is our CSR, and her job is to answer phones, take payments, keep our filing up to date, and all the other odd jobs we give her. This has been a great opportunity for a high school student, and she has done a great job of it.

Not many people get to work with their kids or grandkids, and I am blessed to be able to work with both. There is a loyalty that goes along with working side by side with family and friends, and that is what you will find in our office. There is no need to micro-manage anyone, because we all just do our jobs. Shai comes in after school, and works until 5:00pm every weekday. When she first started working in the office, she was nervous about answering the phones, and dealing with customers, but as time has gone on, she is very comfortable greeting customers, and talking on the phone.

Kids go through many changes as they journey from childhood to adulthood, and I am proud to say that through those years Shai has excelled in several key areas of that journey. At 10 years of age, she cared for her great grandparents during the last 2 months of that summer, when they were both quite ill. I was very proud of how capable and responsible she was. We knew we didn’t have to worry about them…Shai was on the job. She also babysat my niece’s 3 boys, and they knew their children were in good hands…not to mention loved. And now, she is proving herself in the office. We know we can count on her to do her job to the very best of her ability.

Shai, I don’t know what your future plans will be, and while I love working with you, I will support you in whatever you do, but I will tell you this…you make a good CSR, and I believe that as time goes on you will get better and better at it. And thanks for the great…but fictional picture. I know you didn’t really drop those files, but it definitely adds flair to my story. Congratulations on a great first year!! Love you very much!!

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