CSR

Birthday GirlBirthday Surprise 6Every four years, our calendar has an extra day…February 29th. Now, to most people, that is a novelty, but to my granddaughter, Shai Royce…that day is very special. If you only got a real birthday every four years, I’m sure you would think that day is quite special too. Shai has not always embraced every aspect of a Leap Day birthday, such as having the three grandsons in the family inform you that they are older than you, even though two of them were born after you. These days, Shai embraces Leap Day, because of it’s pure novelty, and someday she will really love it. Just think, when she’s 64 years old, she will, in reality, be 16. Who can say that? Only a Leap Day Baby, and that’s because…well, Leap Happens, and when it does, people don’t age in quite the same way.

This year looked like it was going to be a bit lonlier for Shai, but her brother, Caalab surprised her with a visit all the way from Seattle, Washington. Shai was completely shocked, and so was I. That sneaky little brother of hers managed to swear everyone who knew to secrecy, so Shai, her grandpa, and I were completely in the dark. When her family moved to the Seattle area, Shai decided to stay in Casper, and now she has taken a page out of her mom’s book. She is in the insurance industry and working with her very blessed grandma…me, at The Stengel Agency. Like her mom, she started out as a CSR, and is learning the insurance ropes. Who knows, she might even become an agent like her mom and grandma someday. I am very proud of all that she has learned here. She handles changes, payments, filing, and phones with ease. I think she comes from good insurance stock. She is doing so well for someone so young…I mean how many 5 year olds do you know who work in insurance?

This is the first year that Shai has lived on her own too, and I am very proud of how she has handled that. She is quite stubborn about accepting help with anything, and insists on paying for herself. Most of the time I let Birthday SurpriseBirthday Surprise 2her too, but sometimes, like her birthday lunch, I have to put my grandma’s foot down. Of course, she is much like all my kids and grandkids. They are just responsible people, and I am proud of each and every one of them. Shai may only be five years old, but Shai the adult, shows me often that she has earned her twenty years, and her adulthood. I can’t believe that now two of my grandchildren are in their twenties. It seems totally impossible!! Where have the years gone? Today is Shai’s 20th birthday. Happy 5th Leap Day birthday Shai!! Have a great day!! We love you!!

For the past year, I have had the distinct pleasure of working side by side with my granddaughter at The Stengel Agency. Yesterday was Shai’s one year anniversary. She is our CSR, and her job is to answer phones, take payments, keep our filing up to date, and all the other odd jobs we give her. This has been a great opportunity for a high school student, and she has done a great job of it.

Not many people get to work with their kids or grandkids, and I am blessed to be able to work with both. There is a loyalty that goes along with working side by side with family and friends, and that is what you will find in our office. There is no need to micro-manage anyone, because we all just do our jobs. Shai comes in after school, and works until 5:00pm every weekday. When she first started working in the office, she was nervous about answering the phones, and dealing with customers, but as time has gone on, she is very comfortable greeting customers, and talking on the phone.

Kids go through many changes as they journey from childhood to adulthood, and I am proud to say that through those years Shai has excelled in several key areas of that journey. At 10 years of age, she cared for her great grandparents during the last 2 months of that summer, when they were both quite ill. I was very proud of how capable and responsible she was. We knew we didn’t have to worry about them…Shai was on the job. She also babysat my niece’s 3 boys, and they knew their children were in good hands…not to mention loved. And now, she is proving herself in the office. We know we can count on her to do her job to the very best of her ability.

Shai, I don’t know what your future plans will be, and while I love working with you, I will support you in whatever you do, but I will tell you this…you make a good CSR, and I believe that as time goes on you will get better and better at it. And thanks for the great…but fictional picture. I know you didn’t really drop those files, but it definitely adds flair to my story. Congratulations on a great first year!! Love you very much!!

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